Thank you for shopping at HoopsKing.com.
If you are not entirely satisfied with your purchase, we're here to help.
Our products* can be returned within 30 days of the original purchase of the product.
*DVDs can only be returned if unopened. We do offer limited exchanges on DVDs that have been opened. DVD exchanges are at our discretion.
* The IC3 Rebounder has a minimum restocking fee of 15%. We suggest keepking all packaging materials for 30 days in case you decide to return the unit.
Custom products are not returnable. If we make a mistake in the production of the item we will replace the product. We are not responsible for mistakes in these cases:
- Customer designs item online and submits order with incorrect color, spelling, size, poor quality graphics, etc.
- Customer approves a proof and item matches the approved proof but customer realizes there was a mistake after production already started or upon delivery.
Before you return a product, please make sure that:
- You contact us before sending back any item.
- The product was purchased in the last 30 days
- The product is in its original packaging if you still have it
- The product has not been damaged
Contact us for approval of your return. Once your return is approved you can send the product with its original packing to:
HoopsKing.com - Returns
2943 260th Street
Marshalltown, IA 50158
Shipping charges incurred in connection with the return of a product are the responsibility of the customer.
Free Shipping Items Returned
Some of our products are offered with "Free Shipping". If you return a product that has free shipping our outbound shipping costs will be deducted from your return refund. "Free Shipping" only applies when you keep the item.
If you received a damaged product, please notify us immediately for assistance.
Sale items are not refundable and all sales are final.
We do not issue refunds for digital products once the order is confirmed and the product is sent.
We recommend contacting us for assistance if you experience any issues receiving or downloading our products.
Please allow 7-10 business days from the time that the credit is issued for it to appear on your credit card statement. The length of time for the credit to appear is dependent on your credit card company and may take up to 1 - 2 billing cycles.
If you have any questions about our Returns and Refunds Policy, please contact us:
- By phone number: 877-569-2508
- By email: email@example.com